Frequently Asked Questions

Shipping & Delivery

Q: How much does shipping cost?
A: We are happy to offer free standard shipping on all orders within the United States. There are no additional shipping charges for standard delivery.

Q: How long will it take to receive my order?
A: Our total delivery time includes both processing time and transit time.

Processing Time: Orders are usually processed and shipped within 1–3 business days after the order is placed.

Transit Time: Once shipped, delivery typically takes 7–12 business days depending on the destination.

Therefore, you can expect to receive your order within 8–15 business days in total.

Q: How can I track my order?
A: After your order is shipped, you will receive a shipping confirmation email with your tracking number. You can use this number on our Order Tracking page to monitor your delivery status at any time.

Q: Where do you ship from?
A: All products from Furims are shipped from our partner fulfillment warehouse located in the United States, ensuring reliable and timely delivery.

Q: Do you ship internationally?
A: At this time, Furims only ships to addresses within the United States. We may expand to international shipping in the future.

Returns & Refunds

Q: What is your return policy?
A: We offer a 30-Day Return Policy. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your item, as long as the product is unused and in its original packaging and condition.

Q: How do I start a return?
A: To initiate a return, please contact our support team at furims0@gmail.com with your order number and reason for the return. Our team will provide step-by-step instructions for completing the return process.

Ordering & Payment

Q: Is my payment information secure?
A: Yes. Our store operates on the Shopify platform, which is Level 1 PCI DSS compliant. All transactions are protected with SSL encryption, and we do not store your credit card details. Payments are processed through secure and trusted payment gateways.

Q: Will I be charged sales tax?
A: Sales tax may be applied where required by law depending on the shipping address and local regulations within the United States.

Products & General

Q: Are your products new?
A: Yes. All products sold by Furims are brand new and sourced from trusted suppliers to ensure quality and reliability.

Q: Do you have a physical retail store?
A: No. Furims operates exclusively as an online store, allowing us to offer a curated selection of products at competitive prices. Our mailing address is used for administrative purposes only and is not a retail storefront.